How Big Data Analytics Helps In Delivering More Value to Your Customers

November 21, 2016 Published by:

How Big Data Analytics Helps In Delivering More Value to Your Customers

BIG DATA, the entire business community seems to go gaga over the possibilities that this new concept offers to businesses. From refining customer experience to delivering products and services as the need arises, it is being termed as the next ‘big thing’ in the world of business. By definition, big data or rather big data analytics involves analyzing large volumes of data to interpret trends, patterns, and customer aspirations.

Let us look at how big data can be used to deliver more value to your customers.

Going Beyond Big Data

Data analytics has been the norm in the industry for many years. But big data analytics goes beyond mere classification and interpretation of data. It is focused on gaining deep insights into customer behavior both collectively and at an individual level. It is important for businesses to know what kind of offers would arouse the desire of their customers and improve their odds. It is more about making inroads into the minds of the customers rather than seeing them merely from the prism of sales data.

More Data & Granular Look

Traditional methods of data analytics are proving to be insufficient when dealing with big data. In the traditional approach, businesses would focus on ‘who bought what.’ While this method did pay dividends, it didn’t factor in much more than basic customer profiling regarding when customers are likely to need a product and in what quantity. This is where a more granular approach to analytics is necessary, and this is only possible with big data analytics. This allows businesses to create targeted marketing campaign and informs customers about offers when they are likely to look for such products.

Predictive Analytics Simplified

For many years now businesses have been focusing on predictive analytics as a means to add teeth to their marketing efforts. But the success of this method always depended on the volume and quality of data generated at the ground level. Big data has simplified the predictive data analytics and has reduced the risk involved in predicting the future in the market. Since this data is being generated from multiple sources, the final analysis is closer to actual market trends when compared to predictions made in the past.

Improved Decision Management

Today most businesses have moved their operations to the cloud, and in this world of high velocity, business decisions have to be taken fast and be based on facts. This is where big data analytics is assisting businesses with improved decision making. This methodology is also helping businesses in averting risks by identifying the pitfalls and tectonic shifts in customer behavior and aspirations.

Adopting big data solutions can help you stay ahead of the competition and develop a strong relationship with your clients. At Semaphore Software we have been at the forefront of this new technological revolution and catering to niche needs of customers spread around the world. The possibilities with this new technology are unlimited and would pay you dividends into the future. If you want to know more about our offerings, drop us an email at info@silvertouch.com.