Case Studies

Client Overview

About Client:Client provides the services for NRI (Non-Residence of India) people belong to Punjab state. NRI people have typical mannerism of their motherland and families. With the primar y object of strengthening their attachment with the people and culture of their home town and to help them to sort out their grievances especially concerning lands, urban properties, the NRI Sabha Punjab was established as an NGO Society registered with the approval of Punjab Government.

Proposed Solution:

Silver Touch proposed developing the web portal in .NET framework with MS SQL as a backend database. Content Management System was proposed as a cored module of the portal to manage various types of content.

Content Management System enables users to manage complex work flow in a collaborative environment with the easy management of both text & multimedia contents.

For online payment for NRP card registration fees BillDesk Payment Gateway was integrated. Website was also integrated with Social Networking site for posting views & ideas about the department.

For online chatting facility on portal we have proposed PureChat API & for web seminar we have implemented ClickMeeting API. Custom module was developed for Grievance functionality.

Requirement Overview:

Department of NRI affairs of Punjab wanted to develop a portal that provides information about various aspects of Punjab and its culture to Indian people & especially to NRI people so that they can get connected with their motherland & culture.

Previously there was not a single platform from where NRI people get contact to Punjab government and get the information of India. Looking to the citizen’s concern client planned for a multi dimensional portal which includes information regarding Punjab history, state population, festivals, fort & places, and tourist facility etc.

Other than above content specific information, client also required the facility of online Grievances functionality so that NRI people can lodge a grievance on the portal easily. Client required following functionality in the Grievance module:

1. Registered user can send complaint to Punjab Government through web portal under Personal or Public section
2. The complaints can be then transferred to the respected department via Nodal officer and authorized department member can process it.
3. Department members should be able to view the complains assigned to him and change the status of complains regularly
4. Advanced searching and filtering functionality for department users is required to search particular grievance and update status
5. Registered users can also check status of their complaints

Registered NRI users should be able to get NRP (Non-Residence of Punjab) card from the web portal with online payment against card issue charges. Card issue charges should be managed by the administrator. Client required land information, new planning &

development activity, police department information, and education-sports-airports-transportation information on the portal with proper location details on Google map.

Client also required photo & video gallery, news & publications regarding the Punjab Government activities and culture. Web portal contents, users & grievances will be managed by the administrator. Web portal should be implemented global search for content searching.

Further to above, client also required following common functionality:

1. Two type of website views: standard & contrast view with multiple content size options
2. Social Networking integration for sharing content of web portal to social sites
3. Facility to access the website using screen readers for visual impairments people
4. Online chatting & web seminar functionality for registered users

Benefits:

1. date information of their motherland
2. Portal is now providing required information on 24×7 basis
3. Site visitors can get the details of most famous tourist places in Punjab helps for trip planning
4. How to Reach? – contains transportation – Trains, Airports & Buses information
5. NRI people can easily get the details of property investment options in Punjab
6. Registered user can place the complains under particular section / department for which the complain is belong to
7. Users can also track their previous complains
8. Client can get opinions on many aspects for research using opinion polls
9. Screen reader access functionality useful to people who are blind, visually impaired, illiterate or learning disabled

Project Approaches / Activities

The Project was divided into various phases to achieve the best results in less time with optimal utilization of available features, capabilities and new enhancements.

Phase I:System requirement Study document and re-estimation

Phase II:API checking for compatibility (BillDesk API for payment gateway)

Phase III:Preparation of Wireframes of the entire site

Phase IV:Designing

Phase V:Development & Design Integration

Phase VI:Testing

Phase VII:Deployment and provide documentation