Business Availability Services
What is NOC?
A Brief Overview of 24x7 NOC Monitoring
NOC (pronounced "nock") stands for Network Operations Center. A NOC is the central location from which an organization monitors its computer and telecommunications networks - servers, applications, routers, switches, circuits, UPS, environmental sensors, security cameras and others. The NOC monitors, detects and resolves events as they happen. Our NOC's goal is to improve our clients' network and IT infrastructure uptime.
At Silver Touch, we provide customized solutions to monitor, notify, and troubleshoot IT events for a wide range of industries.
Our primary NOC is staffed and supported by people whose skills match the different levels of support we offer our customers; our support staff has between 3 and 15 years of technical experience. The NOC is staffed 24x7, with overlap between shifts to allow for proper hand-off of open issues.
24x7 service desk
Rest easy knowing your IT infrastructure is being monitored — all day and all night long.
Our expert Service Desk is central to the NOC and is staffed 24x7 with dedicated NOC professionals in a variety of roles, working together to provide a personal and hands-on approach to all your support needs.
The NOC Service Desk acts as the single point of contact for each customer and monitors all events, tickets, and escalations by reacting to problems appropriately, considering their priority and impact on your business. In short, the goal of the NOC Service Desk is to perform the necessary activities to restore your service as quickly as possible within the prescribed time limit defined in the Service Level Agreement (SLA).
Our NOC Service is the result of a collaborative group of industry experts, who leverage their cumulative knowledge, sophisticated software tools and standardized processes to constantly monitor your network's health. It's a level of service and intelligence filtering that no off-the-shelf solution can provide. We call it Only Service. No Software. And when something - anything - comes up, our NOC support process ensures that nothing falls through the cracks.
Technology We support
You name it, we monitor it — 24x7.
Below is a sample list of what our NOC supports. Can't find what you are looking for? Contact us to see if we support it.
| Technology | Device Types | Brands / Vendors |
|---|---|---|
Applications
Operating Systems
Network Technology
Security Technology
|
|
|